Frequently Asked Questions

Humantra is a premium daily electrolyte sachet mix designed to help customers feel better, sharper and more energised every day. Formulated with natural ingredients and containing zero sugar, it’s gentle on the gut, vegan friendly and free from any artificial colours. Humantra is ideal for everyday use across all lifestyles - it’s not just for athletes.

Electrolytes are essential minerals that help regulate hydration, nerve function, muscle contractions, and energy levels. When you sweat, exercise, or simply go about your day, your body loses these minerals, and replenishing them helps you stay balanced, energised, and hydrated.

Many of our customers experience headaches, fatigue, brain fog, dry skin or low energy without realising that dehydration is likely the root cause.
Humantra replenishes the six essential electrolytes that the body loses daily and contains added Vitamin C, B12 and Zinc to support immunity, energy, metabolism and skin and hair health.

While our products have been crafted with adults in mind, there should be no harm in children consuming them in smaller quantities, as we use only natural, high-quality ingredients. That said, we always recommend consulting a healthcare professional before introducing any new supplement or product to a child’s routine, especially to ensure it suits their individual needs.

Pregnant and breastfeeding women need to stay well-hydrated to support the increased blood volume, amniotic fluid, and breast milk production. Therefore staying adequately hydrated becomes particularly important for both the mother and the developing baby. However, as every pregnancy and body is different, we always recommend checking with your doctor or healthcare professional before using any new supplements while pregnant or breastfeeding.

Yes, Humantra is Informed Sport certified, meaning every batch is tested for substances banned in sport.

Yes! Humantra is stocked in select locations across the UAE. For the full list, please get in touch at hello@gethumantra.com Humantra is also stocked in select Boots locations across the UK. For the full list, please get in touch at hello@gethumantra.com

We recommend one sachet each morning as part of your daily routine. Start your day right with one sachet in the morning mixed with 500 - 1,000ml of water.

Humantra is sweetened naturally using stevia leaf extract, a natural sweetener with no added sugars.

Each sachet contains under 10 calories, which is considered suitable for most intermittent fasting routines. However, this may vary depending on your fasting approach.

No, Humantra is completely caffeine-free.

Each serving contains between 5–10 calories, depending on the flavour.

Yes! All of our products are 100% vegan, gluten-free, and non-GMO.

We ship internationally and cover all customs charges, so there are no surprise fees at checkout.

Yes, we offer free shipping on orders over AED 300, and all subscriptions include free delivery.

UK: Standard (2 - 4 working days), Next Day is available if ordered before 1pm (Monday to Friday)
UAE: 1 - 2 working days
Singapore: 1 - 3 working days
Australia: 4 - 6 working days
Rest of World: Varies by region, typically 5 - 10 working days

Once your order has shipped, you’ll receive a tracking link to follow its journey.

We totally get it — sometimes you spot something you’d like to tweak right after placing your order! Our fulfillment team works quickly to get your Humantra order packed and shipped, which is great for speedy delivery, but it means we can’t make changes once your order is confirmed.

Here’s what that means:

• Product changes: Once your order is placed, we can’t swap flavours or products. If you’d like to try something new, simply add it to your next order.
  Tip: If you’re on a subscription, you can update your flavour or product before your next renewal date.
• Address changes: Orders are processed immediately, so we’re unable to update delivery addresses after checkout. Please double-check your shipping details before confirming your order.

Start by checking your tracking link for the latest updates. If it’s delayed or marked as delivered but hasn’t arrived, please contact us via our contact form and we’ll investigate right away.

We’re so sorry your order didn’t arrive in perfect condition.
Please reach out via our contact form within 30 days of receiving your order and include a photo if possible. We’ll replace or refund your item as quickly as we can.

Oops! Occasionally mistakes happen.
If you’ve received the wrong product or flavour, contact us through our contact form with a quick photo, and we’ll send the correct item right away.

Our subscription gives you:

• Free delivery on every order
• 20% off every order
• Early access to new flavours and limited editions
• Full flexibility to cancel, skip, or amend anytime

Yes! You can fully customise your subscription before each delivery in your portal.

You can cancel anytime through your account. It’s fully flexible - no lock-ins, no hassle.

Our warehouse team works fast to ensure your order ships quickly, which means we’re unable to cancel orders once they’ve been placed.

Subscriptions: Link

As Humantra products are consumable, we can’t accept returns once they’ve been opened.
However, there are exceptions if:

• Your order arrived damaged
• You received the wrong product
• There’s another exceptional circumstance

If that’s the case, please reach out via our contact form so we can make it right.
If you’ve got some Humantra you won’t be using, we’d love for you to pass it along to a friend who might enjoy it.

As our products are consumables, we don’t offer returns for opened items.
That said, we want you to love your Humantra experience. If something isn’t right, contact our support team — we’ll always do our best to help.