Frequently Asked Questions

Humantra is a premium daily electrolyte sachet mix designed to help customers feel better, sharper and more energised every day. Formulated with natural ingredients and containing zero sugar, it’s gentle on the gut, vegan friendly and free from any artificial colours. Humantra is ideal for everyday use across all lifestyles - it’s not just for athletes.

Electrolytes are essential minerals that help regulate hydration, nerve function, muscle contractions, and energy levels. When you sweat, exercise, or simply go about your day, your body loses these minerals, and replenishing them helps you stay balanced, energised, and hydrated.

Many of our customers experience headaches, fatigue, brain fog, dry skin or low energy without realising that dehydration is likely the root cause.
Humantra replenishes the six essential electrolytes that the body loses daily and contains added Vitamin C, B12 and Zinc to support immunity, energy, metabolism and skin and hair health.

While our products have been crafted with adults in mind, children can consume them in smaller quantities, as we use only natural, high-quality ingredients. That said, we always recommend consulting a healthcare professional before introducing any new supplement or product to a child’s routine, especially to ensure it suits their individual needs.

Pregnant and breastfeeding women need to stay well-hydrated to support the increased blood volume, amniotic fluid, and breast milk production. Therefore staying adequately hydrated becomes particularly important for both the mother and the developing baby. However, as every pregnancy and body is different, we always recommend checking with your doctor or healthcare professional before using any new supplements while pregnant or breastfeeding.

Yes, Humantra is Informed Sport certified, meaning every batch is tested for substances banned in professional sports.

Yes! Humantra is stocked in select locations across the UAE. For the full list, please get in touch at hello@gethumantra.com

We recommend one sachet each morning as part of your daily routine. Start your day right with one sachet in the morning mixed with 500 - 1,000ml of water.

No, Humantra is sweetened naturally using stevia leaf extract, a natural plant based sweetener.

Each sachet contains under 10 calories, which is considered suitable for most intermittent fasting routines. However, this may vary depending on your fasting approach.

No, Humantra is completely caffeine-free.

Each serving contains between 5–10 calories, depending on the flavour.

Yes! All of our products are 100% vegan, gluten-free, and non-GMO.

We ship internationally and cover all customs charges, so there are no surprise fees at checkout.

Yes, we offer free shipping on orders over AED 300 and all subscriptions include free delivery.

We know the feeling — you place an order and then spot something you’d like to tweak. Our team works hard to get orders packed and on their way super fast, which is great for delivery times, but it does mean we can’t make changes once your order is confirmed.Here’s what that means:

Product changes
Once your order is placed, we can’t swap flavours or switch out products. If you’re looking to try something different, the best way is to add it to your next order.
If your order is a subscription, you can make sure the flavour is changed ahead of your next scheduled delivery.

Address changes
Our orders are processed right away, so we can’t update delivery addresses after checkout. To avoid any hiccups, double-check your address details before confirming your order.

1 - 2 working days

Please check your tracking link first. If it's delayed or showing as delivered but not received, reach out to us via support and we’ll help resolve it quickly. Contact us at hello@gethumantra.com.

We’re so sorry to hear that your order has arrived damaged. Please email us on hello@gethumantra.com with your order number and a photo of the damage. Someone from our team will be happy to help!

Please ensure that you contact us within 30 days of receiving your order if you have experienced any order issues. After this time, we may not be able to assist you further.

We get it — sometimes plans change. Here’s how cancellations work:

Subscriptions: You can cancel your Humantra subscription anytime, which will stop any future renewals. Once a subscription order has been processed and paid for, though, we can’t cancel that specific shipment. Don’t worry — we’ll always send reminder emails before your next renewal, so you’ll have time to make changes. (Tip: add us to your safe senders list so those reminders don’t land in spam!)
One-time orders: Once a one-time order is placed and confirmed, it can’t be cancelled or amended.
First-time customers: If you’re new to Humantra, you’re covered by our 30-day satisfaction guarantee. Try your order — if it doesn’t work for you and we can’t make it right, we’ll refund your first order. Just reach out to our team within 30 days of delivery with your order number and a note on what didn’t work.

Because Humantra is a consumable product, we don’t accept returns. The only exceptions are if your order arrives damaged or in other rare, exceptional circumstances. If that happens, reach out to us through our contact form and we’ll let you know the best next steps.

If you’ve got some Humantra you won’t be using, we’d love if you passed it along to a friend or family member who might enjoy it.

As our products are consumables, we’re not able to accept returns. However, if there’s ever an issue with your order, please reach out — our team will always do our best to make it right.

Our subscription gives you:

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  Free delivery on every order


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  Escalating discounts the longer you stay subscribed


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  Early access to new flavours and limited editions


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  Full flexibility to cancel, skip, or amend anytime

Yes! You can fully customise your subscription before each delivery in your portal.

You can cancel anytime through your account. It’s fully flexible - no lock-ins, no hassle.